Refundees - Blogs

The Route Group

Will Ayles — Tue, 06 May 2025 14:19:27 +0000

Refundees is interested in speaking with people who experienced a financial loss through their involvement with The Route City Wealth Club (and associated businesses).

Enquire here

If you were a member of The Route City Wealth Club, you would most likely have invested in ‘secured loans’ arranged by Route Finance Ltd.

Refundees has reviewed legal advice that shows that Route Finance Ltd should have been regulated by the FCA in order to arrange these deals. As Route Finance was not regulated by the FCA, they may have been carrying out this regulated activity unlawfully. We understand that The Route investor action group has independently received similar advice.

Where members of The Route invested in these loans through a SIPP and/or an ISA, you may be able to make a claim for the losses you have incurred under the Financial Services Compensation Scheme (FSCS). Whether or not you are able to make a claim will depend, in part, on whether you also had a relationship with the FCA regulated entities Route Mortgages Ltd and/or Route Wealth Management Ltd. In most cases we have seen, it was one or both of these entities which introduced people to Route Finance Ltd.

The maximum claim amount under FSCS is £85,000 per regulated investment vehicle. The discussions that we have had with FSCS suggest that you can claim up to £85,000 for losses under a SIPP and a further £85,000 for losses under an ISA (i.e. two separate claims).

How can Refundees help?

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority (FCA). We have a deep knowledge of financial services regulations, which helps us with our assessments of whether financial institutions have treated customers fairly. Our speciality is to support victims of fraud, and we assess cases where firms are unlawfully performing regulated activities.

Refundees is offering our professional representation for people who invested in secured loans arranged by Route Finance. While you are able to make a claim to FSCS yourself, free of charge, if you would like professional representation, Refundees can manage your case for you

After we receive your enquiry and you have completed the paperwork, we will begin our investigation to understand what happened in your specific circumstances. Once we have gathered all of the information that we need from you, we will handle your case from start to finish, working with the FSCS directly for you.

Our Fees

We only charge a fee if we are successful. If you don’t receive anything from your claim to FSCS, there is no fee payable.

If we are successful on your behalf, we will charge 15% + VAT of the amount we are able to successfully claim for you, capped at £10,000 per claim + VAT.

Note: These fees are different to what you will see on the ‘Our Fees’ section of the website. We have simplified and discounted the rate given the anticipated minimum size of the claims.

For clarity, a SIPP claim and an ISA claim are two separate claims. This means that if we are successful in claiming back £85,000 for you for both a SIPP and an ISA then the fees will be:

SIPP fees: £85,000 recovered x 15% Refundees fee = £10,000 fee (cap applied) + VAT

ISA fees: £85,000 recovered x 15% Refundees fee = £10,000 fee (cap applied) + VAT

Total fees: £20,000 Refundees fee + VAT, which is £24,000 in total (inc. VAT)

This is an illustrative example, and each case outcome may vary based on individual circumstances.

How would the process work?

If you would like make an enquiry with Refundees, you can do so using the button below:

Enquire here

Once we have received your enquiry, we will assess it and reach out to you with the next steps regarding paperwork and any further information that may be required. Once we have all the necessary information, Refundees will then handle the case on your behalf. Of course, we will keep you updated on our progress.

It is worth recognising that cases can take a long time to conclude. We predict cases will take at least a year to resolve, although the process can vary in terms of duration.

Please be aware that if you and your spouse/partner both invested through a SIPP and/or ISA then you will need to enquire separately for each of you. Your claims and any claim for your spouse/partner will be separate claims.

If you have any questions, you can contact us on route@Refundees.com.

Who are Refundees?

Refundees are fraud refund specialists, and you can read about what our previous customers have said about us on Trustpilot. We’ve recovered millions for fraud victims in the UK.

We also help people with claims under FSCS where fraud is not involved, but where we believe that they have a valid claim for other reasons.

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

79th Group Limited - Recovering your money

Stuart McFadden — Fri, 28 Mar 2025 12:05:22 +0000

We are looking to speak to investors and investigate whether people may be eligible for reimbursement if they’ve lost money to 79th Group Limited.

The reason we are looking to speak to people is because indications are that there is an investigation being conducted by the City of London Police into 79th Group limited.

Based on our assessment, we believe that the majority of affected people could be eligible for reimbursement through their banks. We understand that 79th Group Limited may have stopped paying investors returns.

Who can Refundees help?

As long as your bank is signed up to the Contingent Reimbursement Model Code and you meet certain criteria, we think you should be able to get your money back from your bank.

If you made the payment from your bank account after the 28th of May 2019
If your payment was sent to another account in the UK.

Your payments could also be covered by the Mandatory Reimbursement Scheme

If you made the payment after the 7th of October 2024
If your payment was sent to another account in the UK.

How can Refundees help?

If you would like professional representation, then you can Start Your Claim on our website. We will then investigate your individual case, put together a detailed and bespoke case report, and manage the process from beginning to end. Our fees are fair, industry-lowest, and straightforward. We only charge a fee if we’re successful, and there are no hidden or upfront costs. Read more about them here.

We manage each case individually; however, the more victims who get in touch with us, the better. We have already got a good understanding of what happened. By working with customers, we can understand how you fit in, and we can use all available information across everyone’s case to improve their chances of success. This way, everyone benefits.

You don’t need to seek professional representation to argue your case. You have the right to represent yourself for free. Of course, this means that you don’t incur a fee if you are successful.

How would the process work?

Refundees manages everything for you. We begin with an investigation to understand what happened in your specific circumstances. After some paperwork, we handle your case from start to finish, working with your bank through to the Financial Ombudsman Service.

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Refundees are specialists in this area and you can read about what our previous customers have said about us on Trustpilot. We’ve had good success in previous group cases, even when people have been told by their banks that they’re not able to get a refund.

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

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Ironclad Investments (IC Investments)

Stuart McFadden — Thu, 20 Mar 2025 15:50:19 +0000

Refundees may be able to help people who invested in Ironclad Investments (IC Investments) to recover their money.

What was Ironclad Investments (IC Investments)?

Ironclad Investments (IC Investments) was an investment company operated by CEO Nick Kafkoulas which offered promising returns and specialised in Forex trading. It has subsequently transpired that there is an ongoing police investigation into the company for alleged fraudulent activity.

Who can Refundees help?

As long as your bank is signed up to the Contingent Reimbursement Model Code and you meet certain criteria, we think you should be able to get your money back from your bank.

If you made the payment from your bank account after the 28th of May 2019
If your payment was sent to another account in the UK.

Your payments could also be covered by the Mandatory Reimbursement Scheme

If you made the payment after the 7th of October 2024
If your payment was sent to another account in the UK.

How can Refundees help?

Firstly, it’s the right thing to acknowledge that you can do this process yourself. Of course, doing it yourself can avoid having to incur a fee.

If you would like our help, then you can Start Your Claim on our website. We will then investigate your case, let you know whether we can help, put together your case, and manage the process from beginning to end. Our fees are fair, industry-lowest, and straightforward. We only charge a fee if we’re successful, and there are no hidden or upfront costs. Read more about them here.

We manage each case individually; however, the more victims who get in touch with us, the better. By building detailed knowledge of what happened, we can use that information across everyone’s case to improve their chances of success. This way, everyone benefits.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

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Did you invest through the ABLRate platform?

Stuart McFadden — Thu, 27 Feb 2025 19:18:27 +0000

The Facts

Matthew Haycox was disqualified from acting as a director for 12 years in October 2010. The Insolvency Service described his behaviour as ‘reckless’.

The Administrators Progress report for Huddle SPV 4 Ltd states that “we understand that an individual may have been acting as a de facto or shadow director of [Huddle SPV 4 Ltd].... In addition, this individual (and entities owned by him and/or under his control appears to have been the beneficiary of significant loans from [Huddle SPV 4 Ltd]. Many of these loans remain outstanding… We have recently presented a bankruptcy petition against this individual.”

Mr Haycox was made bankrupt (for the second time) on 11-Feb-2025. The petitioners for the bankruptcy were the Administrators of Huddle SPV 4 Ltd.

Lowry Trading Ltd and Scott Fletcher have brought a commercial fraud claim against Mr Haycox reported to be for £5.6m.

The litigation funding firm Manolete Partners have brought a ‘breach of fiduciary duty’ claim to court against Mr Haycox together with other current and former directors of AIF 1 Ltd.

The ABLRate update to investors (in relation to Access Commercial Investors 1 Ltd and Access Property Finance Ltd) dated 25-Jan-2023 states that “We had that call with the administrator representing DWF, a law firm that has appointed administrators over Access Commercial Investors 4 Ltd, and they feel that they might be seeking redress from the wider group”.

The most recent Administrators Progress Report for Access Commercial Investors 4 Ltd states that “Manolete are continuing to advance the claims assigned to them.” Court listings now show Mr Haycox listed as a respondent in a case being brought by Manolete Partners against Access Commercial Investors 4 Plc.

The Administrators Proposals for Huddle Capital Group Ltd describe Mr Haycox as “an intermediary and introductory broker for both the ABLRate Companies and Huddle Capital Group Ltd.”

The most recent confirmation statement for Aviation and Tech Capital Ltd shows that Mr Haycox is the second largest shareholder in the company.

As at the Administration date, borrowers owed lenders of the ABLRate platform £21,484,607. The Administrators described the estimated outcome in respect of loan investors as “currently unknown”.

The ABLRate platform was regulated by the FCA.

What are some of the obligations of an FCA regulated entity?

A regulated firm is bound by rule 2.1.1 of the FCA’s Principles for Business Handbook (“PRIN”). This rule sets out the high level standards expected by all regulated firms and included in these rules are the following:

2. Skill, care and diligence - A firm must conduct its business with due skill, care and diligence.

6. Customers' interests - A firm must pay due regard to the interests of its customers and treat them fairly.

7. Communications with clients - A firm must pay due regard to the information needs of its clients, and communicate information to them in a way which is clear, fair and not misleading.

A firm is also required to act in accordance with the rules set out in the FCA’s Conduct of Business Sourcebook (COBS), which include:

COBS 2.1.1R (1) “A firm must act honestly, fairly and professionally in accordance with the best interests of its client.”

COBS 4.2.1R (1) “A firm must ensure that a communication or a financial promotion is fair, clear and not misleading.”

Can Refundees help ABLRate Loan Investors recover some or all of their money?

The simple answer is that we don’t know.

But in 2024 we helped recover over £35m for our clients on a no win no fee basis.

If you are a loan investor with ABLRate, we’d like to see whether we can help you. If you are interested in talking with us, please get in touch by emailing cases@Refundees.com and including ‘ABL’ in the subject of your email.

Who are Refundees?

Refundees are fraud refund specialists, and you can read about what our previous customers have said about us on Trustpilot. We’ve recovered millions for fraud victims in the UK.

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

Report Fraud: Action on fraud data

Junnel Andre — Tue, 25 Feb 2025 10:15:45 +0000

We’ve spoken to thousands of authorised push payment fraud (APPF) victims since we launched in 2021. We’ve come to realise one key issue. Fraud data in the UK doesn’t reflect the reality that victims face.

This is due to a combination of different factors, and there isn’t a silver bullet for fixing the data problem. Like a lot of things in the Financial Crime world, it’s complex. But a new approach may be needed to incentivise victims to Report Fraud.

There are two starting places, however, to look at when considering fraud data. Looking at each of these sources will never tell the whole picture. We’ve tried to explain why below.

Action Fraud

Action Fraud is the UK’s national reporting centre for fraud and cybercrime, run by the City of London Police. When someone has been the victim of fraud, it is always sensible to ensure that the crime is reported through the website. Action Fraud works on a triage system, so the more people who report a type of crime, or a specific entity, the more likely law enforcement are to follow up.

But Action Fraud has well recognised issues, with some now referring to it as Inaction Fraud. Common criticisms are that the reporting system is difficult to navigate, which isn’t great for vulnerable fraud victims. And there’s little-to-no follow up after a crime is reported. It appears to drop into a black hole of nothingness. Finally, whilst many financial institutions do tell people to report to Action Fraud, it’s not a requirement in many cases, meaning that if someone does successfully recover money through their bank, or just gives up, there’s no reason to report the fraud. It therefore never appears in the data.

UK Finance

UK Finance is the Financial Services industry lobbying group. They represent banks and other financial institutions around the UK. They produce an annual, (and half-yearly), fraud report, where they describe the volumes of fraud they’ve seen through the last year. That sounds great, right?

However, banks’ incentives aren’t directly aligned with fraud victims, and banks don’t report fraud data just because a customer reports fraud. They will only report some types of fraud, and a notable exception is when losses are not technically directly from the banks’ accounts, for example, crypto transfer fraud, where a victim pays into their own wallet first, before moving money to a fraudster.

UK Finance only represents its members, and there are some notable exceptions. For example, Revolut is not a member, (as of writing at least), but is a large cause of complaints for fraud to the Financial Ombudsman Service. As they’re not a member, no fraud through Revolut is included in their data.

Finally, banks will report what they are happy to categorise as fraud. Due to new Payment Systems Regulator (PSR) regulations, it’s possible for a bank to become liable for the losses a customer incurs. As a result, we regularly see banks categorising fraud as ‘civil disputes’ or ‘failed investments’ in order to avoid incurring liability. Of course, if they don’t count it as fraud, they also don’t count it in their data.

Bizztrade/ Bizzcoin

Jade Newlin — Fri, 07 Feb 2025 16:11:55 +0000

We are in the process of building a case to assist investors in recovering their funds and are actively encouraging individuals to come forward.

Allegations are that Rehan Gohar, the director of Bizztrek rebranded the investment as Bizztrade and has since branched out into a pump-and-dump cryptocurrency investment, Bizzcoin.

Who can Refundees help?

We believe that we are able to help a wide range of people but there must be a UK bank account involved in the process at some point. E.g. you sent the money from or to a UK bank account.

How can Refundees help?

You don’t need to seek professional representation to argue your case. You have the right to represent yourself for free. Of course, this means that you don’t incur a fee if you are successful.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

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Rock Chain FXC

Jade Newlin — Mon, 20 Jan 2025 11:53:32 +0000

We are in the process of building a case to assist victims in recovering their funds and are actively encouraging individuals to come forward.

From what Refundees has discovered, RockChainFXC currently has an FCA and IOSCO warning, and we consider the chances of success to be high.

Who can Refundees help?

We believe that we are able to help a wide range of people but there must be a UK bank account involved in the process at some point. E.g. you sent the money from or to a UK bank account.

How can Refundees help?

You don’t need to seek professional representation to argue your case. You have the right to represent yourself for free. Of course, this means that you don’t incur a fee if you are successful.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

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Apex Algorithms

Jade Newlin — Mon, 20 Jan 2025 11:53:09 +0000

Refundees can help people who invested in the Apex Algorithms to recover their money from their bank. We have been contacted by a number of people and we have started to work with them to recover their money.

We believe that the chances of recovering the money for victims of this scam are good, and we want to make people aware of their options.

What Happened?

Apex Algorithm was offering algorithmic sports betting. From what Refundees has discovered, they operated for a number of years and impacted a large number of investors.

Both directors Nathan Winston Burgoyne and Paul Northcott have both been charged with conspiracy to defraud, fraud by false representation, and an offence of carrying on business of a company with intent to defraud creditors for other fraudulent purposes. There is a court hearing set for August 2026. https://www.kent.police.uk/news/kent/latest/policing-news/suspects-charged-over-5million-gambling-investment-scam/

Who can Refundees help?

We believe that we are able to help a wide range of people but there must be a UK bank account involved in the process at some point. E.g. you sent the money from or to a UK bank account.

How can Refundees help?

You don’t need to seek professional representation to argue your case. You have the right to represent yourself for free. Of course, this means that you don’t incur a fee if you are successful.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

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QTPC Coin - Cryptocurrency Investment

Jade Newlin — Mon, 20 Jan 2025 11:51:57 +0000

Refundees can help people who invested in the QTPC Coin investment platform via Future Financial Investment Academy (FFIA) to recover their money from their bank. We have been contacted by a number of people and we have started to work with them to recover their money.

We believe that the chances of recovering the money for victims of this scam are good, and we want to make people aware of their options.

What happened?

FFIA markets itself as an educational platform for those interested in Cryptocurrency and AI trading via what has been revealed to be their own QTCP Coin exchange.

From what Refundees has discovered, investors were added to Whatsapp groups, found FFIA through an online search, or from social media advertisements

Investors who attempt to withdraw their funds find that their accounts are locked, and they can no longer access their money.

Who can Refundees help?

We believe that we are able to help a wide range of people but there must be a UK bank account involved in the process at some point. E.g. you sent the money from or to a UK bank account.

How can Refundees help?

You don’t need to seek professional representation to argue your case. You have the right to represent yourself for free. Of course, this means that you don’t incur a fee if you are successful.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

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Cask Whisky Limited

Jade Newlin — Mon, 20 Jan 2025 11:51:07 +0000

We are in the process of building a case to assist victims in recovering their funds and are actively encouraging individuals to come forward. Based on our assessment, we believe that the majority of affected people will be eligible for reimbursement through their banks

What happened?

Cask Whisky Ltd sold Whisky casks directly to investors who were promised returns on their aged whisky.

Cask Whisky Ltd entered liquidation in July 2024 surprising investors and is currently being investigated for fraudulent activity by City of London Police.

If you paid via Credit Card

If you paid by credit card, you should have protection under Section 75 of the Consumer Credit Act 1974. This covers you as long as you paid £100 via credit card but it only covers you up to £30,000. If you paid a deposit via credit card and the rest via another method, you can still claim up to £30,000.

In simple terms, the protection applies if there is a breach of contract or misrepresentation by the retailer (in this case Cask Whisky Limited). Therefore, you need to contact your credit card provider and explain to them:

What you were told you were getting and what you got

Any misrepresentations or lies you were told when you invested

It helps if you have solid examples and clear documentary evidence.

If you paid via UK Bank Transfer

As long as your bank is signed up to the Contingent Reimbursement Model Code and you meet certain criteria, we think you should be able to get your money back from your bank.

If you made the payment from your bank account after the 28th of May 2019
If your payment was sent to another account in the UK.

Your payments could also be covered by the Mandatory Reimbursement Scheme

If you made the payment after the 7th of October 2024
If your payment was sent to another account in the UK.

If you paid via Debit Card

You can try and get your money back via a chargeback. This is similar in some ways to section 75 and you can raise a dispute against the merchant (Cask Whisky Limited). Your bank can refuse a chargeback if it doesn’t think it will succeed. In this case, you’d likely be raising a dispute on the basis that the goods/service were not as described, or haven't been delivered.

If you paid via debit card, you may need to act fast. This is because there are time limits from the date of the “presentment” (usually within a few days of making the transaction) to raise the chargeback. Generally, you have 120 days but we believe this is an “ongoing service” so you should generally have 540 days. Each scheme has different rules (Mastercard, Visa, American Express) and the above timelines are a guide.

Before Refundees can help you, you will need to go through the chargeback process with your bank first. This will likely involve submitting evidence. If the chargeback is declined or refused Refundees should be able to take on your case. Unfortunately, we cannot help if you missed the 540 day deadline to raise a chargeback.

How can Refundees help?

You don’t need to seek professional representation to argue your case. You have the right to represent yourself for free. Of course, this means that you don’t incur a fee if you are successful.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

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Unregulated timeshare exit scams

Stuart McFadden — Fri, 20 Dec 2024 13:02:09 +0000

Refundees may be able to help people who paid money to Timeshare Legals Ltd and the other companies listed below to recover their money from their bank. We think that most people who made payments from mainstream banks after 28th May 2019 will be entitled to reimbursement of their losses by their bank.

What are these timeshare exit scams?

The companies listed below offered to help people exit their timeshare contracts and claim for mis-sold agreements. They convinced clients to pay upfront fees of typically £5,000 based on false assurances about how strong their claims were. Many of the claims ultimately turned out not to be valid, despite what the company representatives said during the sales process.

The Insolvency Service has been working to shut these companies down in the public interest and, following a number of arrests, the SFO has announced that it is investigating.

The SFO has said that they suspect the companies cold called members of the public offering exit and/or compensation from timeshare or holiday clubs for an upfront fee between January 2018 and September 2024. No services are understood to have ever been provided in most cases.

People who purchased these services are then believed to have been contacted again and pressured into paying another upfront fee to recover their money on the basis that it was fraudulent.

The story was also covered on Radio 4’s “You and Yours” on Monday 16th December and you can listen back to the programme here. (Fast forward until the timer shows 34:50 to find the SFO feature.)

Who can Refundees help?

Most mainstream banks have signed up to something called the Contingent Reimbursement Code, and we think people could be covered by this. Unfortunately, banks usually deny people reimbursement in cases like this and we think that is wrong.

We are helping people who paid via bank transfer to these companies and now believe that they may have been the victim of fraud.

How can Refundees help?

You don’t need to seek professional representation to argue your case. You have the right to represent yourself for free. Of course, this means that you don’t incur a fee if you are successful.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

Full list of suspected timeshare exit scam companies

AML Executive Contracts Ltd
ASA Partnership Ltd
DW Contract Consultancy Ltd
DW Law Consultancy Ltd
ERS Europe Ltd
Harwood Advisory Group Ltd
Huntland Rock Associates Ltd (Hunter Rock Associates)
Meta UK Group Ltd
Milton Chadwick Consultants Ltd
The Nobel Group of Companies (including but not limited to Nobel Acquisitions and Investment Group Ltd and Nobel Business Services Ltd)
Park Square Associates Ltd
Rockland Associates Ltd
Silverstream Management Group Ltd
Sonata Trading Ltd
Termination Services Ltd
The Biz Doc UK Ltd aka Business Doctor
Timeshare Legals Ltd
TSL Europe Ltd
Venture Compliance Ltd

Gallant Building Services - recovering your losses

Stuart McFadden — Thu, 28 Nov 2024 09:32:19 +0000

Refundees may be able to help people who invested in Gallant Building Services to recover their money.

What is Gallant Building Services?

Gallant Building Services are a construction company specialising in electrical installations. This includes a wide range of CCTV, data cabling, lighting and air conditioning within a number of hospitality, retail and healthcare projects.

As part of their business expansion, Gallant Building Services offered an investment opportunity via short term business loans to a number of individuals with the prospect of promising returns. This was with a view of allowing the business to complete increasingly large installation projects.

Administration Update

As of September 2024, the company has been in administration following the failure to pay investors.

Refundees would like to speak with any investors who have lost funds to Gallant Building Services. We would like to uncover more information to understand if it would be possible to launch a claim against banks and then potentially via the Financial Ombudsman Service.

We are actively appealing for any investors to come forward and speak to us. If you have lost money to Gallant Building Services, please get in touch via the below enquiry link.

How can Refundees help?

Firstly, it’s the right thing to acknowledge that you can do this process yourself. Of course, doing it yourself can avoid having to incur a fee.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

Muslim Pioneer - Aaqib Ahmed

Stuart McFadden — Mon, 18 Nov 2024 15:59:05 +0000

Refundees can help people who invested in the online business coaching programme Muslim Pioneer to recover their money from their bank. The scheme was led by Aaqib Ahmed.

We think that most people will be entitled to reimbursement of their losses by their bank. We expect banks to refuse reimbursement but we think we can fight that refusal.

What is Muslim Pioneer?

Muslim Pioneer offered online business coaching and mentorship to online halal businesses. Their website offered a number of packages focused on helping to grow these businesses via video courses, conferences and a comprehensive ‘Done For You’ programme.

In combination with their initial packages, Muslim Pioneer subsequently offered an investment opportunity to clients. This involved investments being used to boost the advertising for Muslim Pioneer courses. Investors would then receive monthly returns as the number of course participants grew.

We understand that a large proportion of investors have not received their returns.

The company has since been highlighted in an article by 5 Pillars as being embroiled in a major scandal.

Who can Refundees help?

How can Refundees help?

Firstly, it’s the right thing to acknowledge that you can do this process yourself. Of course, doing it yourself can avoid having to incur a fee.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

CityGate Social Housing

Will Ayles — Mon, 11 Nov 2024 16:56:09 +0000

Refundees can help people who invested in the CityGate Social Housing investment scheme to recover their money from their bank.

We think that most people will be entitled to reimbursement of their losses by their bank.

What is CityGate Social Housing?

Citygate Social Housing offered an opportunity for investors and landlords to obtain above average returns through investments in social housing. Investors were told that Citygate had relationships with a number of local councils in the UK. These councils apparently needed properties for social housing, for which they were willing to pay above average rent. Tenants would be placed into the housing units, and the councils would pay Citygate above average returns. Citygate would enable this arrangement with the councils and the landlords, and therefore would take a management fee. The capital would be provided by investors who would also receive above average returns for putting their capital at risk.

We understand that some of the original Directors recently resigned, and there are now issues with investors and landlords receiving their monthly payments. Refundees is in the process of conducting an investigation to assess the possibility of fraud.

Who can Refundees help?

We are helping people who paid via bank transfer to CityGate, and now believe that they may have been the victim of fraud.

How can Refundees help?

You don’t need to seek professional representation to argue your case. You have the right to represent yourself for free. Of course, this means that you don’t incur a fee if you are successful.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

Unique Property Group / Unique Property Investment Group Ltd

Stuart McFadden — Thu, 07 Nov 2024 16:37:08 +0000

Refundees can help people who invested in the Unique Property Investment Group assisted living investment scheme to recover their money from their bank.

We think that most people will be entitled to reimbursement of their losses by their bank.

What is Unique Property Investment Group?

Unique Property Investments Group offered an assisted living investment scheme. Their website states that they are one of the UK’s largest property providers and that they’ve created a unique niche due to strategic partnerships with “prominent organisations and government agencies”. They were mentioned in a recent article by Which? that warned of the risks of social housing investment schemes.

Who can Refundees help?

Most banks have signed up to something called the Contingent Reimbursement Code and we think people could be covered by this. Unfortunately, banks usually deny people reimbursement in cases like this and we think that is wrong.

How can Refundees help?

Firstly, it’s the right thing to acknowledge that you can do this process yourself. Of course, doing it yourself can avoid having to incur a fee.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

Start your claim

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Novus Black Fund UK Ltd

Stuart McFadden — Wed, 02 Oct 2024 13:42:12 +0000

Refundees may be able to help people who invested in Novus Black Fund UK (‘Novus Black’) Limited (together, the ‘funds’) to recover their money.

We will do this by enforcing people’s rights at the Financial Services Compensation Scheme (FSCS).

We are limited in the information we can provide but the decline of funds came to light when the FCA imposed restrictions on the funds taking on new business on 6 September 2024.

The FCA has now posted on their website to say that they have written to investors in the funds with what is effectively a holding letter.

What happened with Novus Black and MCI?

The funds were required to have an ‘Alternative Investment Fund Manager’ (AIFM) that was responsible for managing and ensuring regulatory compliance of the funds. Novus Black appointed MCI Global Investment Advisors Ltd (‘MCI’), who are regulated by the FCA, to carry out this function.

While the funds were responsible for raising capital from investors and investing it, MCI was responsible for implementing appropriate risk management, compliance and governance policies and procedures. Any traders engaged by the funds would also have been required to be personally authorised by the FCA.

It appears that use of unauthorised traders by the funds may have resulted in significant losses for investors, losses which in turn were not reported by MCI in the way that they should have been.

Insolvency Service press releases

There are two press releases from the Insolvency Service that those who have lost money in the funds may find interesting to read.

The first concerns Desmond Amey, a former director of Novus Black Ltd: 'Cryptocurrency advice firm shut down after investors lost money and director failed to keep proper accounts' relates to the closure by the Insolvency Service of Desmond Amey's company, Amey Finance Academy Ltd. Mark George, Chief Investigator at the Insolvency Service, said: that "Desmond Amey used Amey Finance Academy to recklessly persuade individuals to invest in cryptocurrency schemes and mislead them about the risks of doing so". Amey was a director of Novus Black Ltd for two separate periods between 1st February 2022 and 18th August 2022.

The second concerns Suzanne Harley-Davies, who appears to be Novus Black's legal counsel: 'Companies promoting ‘corporate rescue’ scheme shut down after undermining insolvency regime' makes reference to Suzanne Harley-Davies in her role of director of Namare GRP Ltd and TPG GRP Ltd. These companies appear to be involved in actions which Mark George, Chief Investigator at the Insolvency Service, said "would appear to have deliberately undermined the insolvency regime which is why the Secretary of State applied to have them and their associated companies wound-up in the public interest". Ms Harley-Davies describes herself as a legal counsel and a solicitor. However, we have been unable to locate her on the Solicitors Regulation Authority register which is 'the definitive impartial source of information about the law firms and people regulated by the Solicitors Regulation Authority'.

Can Refundees get my money back through the FSCS?

On 23 October 2024, MCI Global Investments Advisors Limited entered into Creditors Voluntary Liquidation (MCI Global Investment Advisors Limited enters liquidation | FCA). Investigations are ongoing by the FCA who are liaising closely with the appointed liquidator.

While we await the outcome of these investigations, we think it is likely that MCI may have failed in one or more of its overall governance obligations.

If this is the case, then investors in the funds may be eligible to make a claim under the Financial Services Compensation Scheme (FSCS) against MCI up to a maximum of £85,000 per person.

Refundees would like to assist investors in the funds with exploring these FSCS claims.

How would the process work?

Using Refundees, we manage everything for you. We start with an investigation to understand what happened in your specific circumstances. Then after some paperwork, we manage your case from the beginning to the end.

It is currently unclear how long the cases will take, but previous FSCS cases have taken more then 12 months.

Who are Refundees?

Refundees are specialists at what we do and you can read about what our previous customers have said about us on Trustpilot.

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.
Registered with the Information Commissioner's Office; registration number: A8986071.
Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.
Registered as a company in England & Wales; number: 12855931.

We are co-founded by Stuart McFadden and William Ayles

Start your claim

PSR’s Mandatory Reimbursement for APP Fraud - What is it?

Stuart McFadden — Sat, 28 Sep 2024 07:47:47 +0000

On the 7th October 2024 the Payment Service Regulator (PSR) implemented a landmark piece of regulation that gave increased protection to Authorised Push Payment (APP) fraud victims who have transferred money via a UK bank transfer to a scam.

The PSR Mandatory Reimbursement covers payments made from any UK Payment Service Provider (PSP) to another UK PSP. PSPs include UK banks or Electronic Money Institutions (EMIs) such as Revolut or Wise. For simplicity, throughout this article we are going to refer simply to “banks” but really we are talking about all PSPs.

As it stands, you will be covered for up to £85k per scam claim. You are only covered if the payment was a UK to UK bank transfer and it was made on or after 7 October 2024. If you do not meet this criteria, there are other options for reimbursement that we discuss further down.

Does Mandatory Reimbursement mean banks will refund scammed money?

In short answer, victims stand a better chance of recovering money, but this is not guaranteed.

Even if you are covered, the bank may still refuse to reimburse you under certain circumstances (more on this further down) and this can be challenged too.

What PSPs are covered by Mandatory Reimbursement?

It covers all Payment Service Providers (over 900), which include HSBC, Lloyds, Barclays, Santander, Revolut, Wise, etc. Your payments are covered if you made a payment over the Faster Payment network, which is a common but specific type of bank transfer. If you are a business, some additional criteria apply.

How much you are covered for?

You are covered up to £85k of losses per scam claim, per bank you sent the money from. For example, if you sent £85k from your Lloyds account and £85k from your Barclays account to the same scam, you’d be covered for £170k. If you sent all the money from the same bank, you’d only get £85k. A “scam claim” is a sequence of payments made as part of the same scam.

Very importantly, if you lost more than £85k, you do have other options which we’ve set out at the end of this article. Your bank or the bank you sent the money to may still have failed in other obligations to stop fraud and you can fight them on that. You can use Refundees to do this for you.

Banks are also allowed to charge a £100 excess. It is optional whether they charge this but if they do, it effectively means that you are not covered for the first £100 of any loss.

Why can a bank refuse a refund under PSR Mandatory Reimbursement?

Banks have a history of failing to reimburse scam victims when they should have as it can cost them a lot of money. If a bank tells you that you are not covered or that you aren’t going to be reimbursed, you shouldn’t necessarily take that at face value. After a scam, people often feel low on confidence or feel it’s their own fault. Don’t let them take advantage of that.

There are a number of reasons they will try to say no to you. There are some valid reasons where they can refuse reimbursement, but the banks will often refuse reimbursement unfairly. Even in these cases, Refundees is successful against banks, which shows there is still a huge problem with banks failing to reimburse people when they should have.

Below are the reasons why they might say ‘no’ to you.

It’s a civil matter and not a scam

The PSR mandatory reimbursement rules, like other fraud protection, only cover scams and not civil disputes. Because it only applies to scams, banks have historically and unfairly refused to reimburse people by telling them that what has happened to them is in fact not a scam or that there isn’t enough evidence. We’ve seen them say this even in extreme cases where the evidence is overwhelming.

If you know something is fraud, you shouldn’t let the banks refuse reimbursement with this excuse.

You did not meet the “standard of caution” expected and acted with gross negligence

This is where we expect that most people will be unfairly denied reimbursement.

The below are four ways the bank can refuse to give you a scam refund under the PSR Mandatory Reimbursement rules.

1. You did not have regard to warnings

If you did not have regard to interventions made by the bank or the police where they warned you very clearly that this was a scam, you may be denied a refund for the money you lost in the scam. But just because the bank or the police spoke to you, does not mean that you can automatically be denied a refund.

The warning needs to be so significant that you acted with a “significant degree of carelessness” in ignoring it. We expect that banks and particularly EMIs will continue to use generic, ineffective, and automated in-app warning screens to deny reimbursement. The new regulation makes it clear that these are unlikely to be sufficient to deny reimbursement. The banks know that these warnings and interventions often have little chance of exposing and preventing a potential APP scam. If you have been denied a scam refund under this PSR Mandatory Reimbursement rule, you can challenge it.

2. You did not report the fraud to the bank within a reasonable time

Generally it’s expected that you report the scam within 13 months of the last payment you made. If you didn’t report it within this time, then you simply need a reasonable explanation why you didn't. For example, it could have been a long running scam that went on for many years so you only found out recently.

3. You need to respond to reasonable and proportionate information requests from the bank when you report the fraud

It’s understandable that a bank would like to find out more about what happened and to seek out evidence that you’ve been the victim of a scam. If you didn’t engage with reasonable information requests, you can be refused reimbursement.

4. You need to consent to the scam being reported to the police

When you make a claim, you need to have either reported it to the police or consent to the bank reporting it unless there is a very good reason you don’t want them to. You can find details on how to report it to Action Fraud here.

If you’ve been denied for any of the above reasons, you should be prepared to challenge it.

Vulnerability and mandatory reimbursement

If you can demonstrate that you were vulnerable at the time the scam took place, you should be reimbursed regardless of any reason the bank tries to say no to you. The regulation defines vulnerability as:

“Someone who, due to their personal circumstances, is especially susceptible to harm – particularly when a firm is not acting with appropriate levels of care.”

You will therefore need to provide evidence of your vulnerability at the time.

This is a really important part of the PSR Mandatory Reimbursement rules as scam victims who are vulnerable cannot be denied a scam refund on the above four grounds.

When you fall victim to a scam, there are often temporary or permanent circumstances that contributed to the scam. For example, we often see people lose money to investment scams after inheriting money due to a parent passing away. The impact of the bereavement often left them vulnerable during the period they invested, and could mean they are more likely to receive a refund under the new PSR rules.

What if you lost more than £85k?

If you sent the money from more than one bank or EMI you have an £85k limit for each of those institutions.

However, if you’ve sent more than £85k from one, you still do have options to try and seek reimbursement. The same options apply as those who are not covered by the mandatory reimbursement rules at all (below).

What if you are not covered by PSR Mandatory Reimbursement Rules? (You paid the scammers via a different method or paid before 7 October 2024?)

The rules are not retrospective so do not apply to payments before 7 October 2024. However, don’t worry, there are usually other options for you depending on how you paid, when you paid, and how much. If you want to discuss whether you can get a scam refund before this date, you can fill in our fraud refund claim form for a free, no obligation consultation.

Bank transfers to another UK account before 7th October 2024

Prior to the new mandatory reimbursement rules that came into place on 7th October 2024, most UK banks were signed up to the Contingent Reimbursement Model Code (CRM code). This covers all UK to UK bank transfers from 28 May 2019 up until the implementation of the new PSR rules. While not quite as strong as the Mandatory Reimbursement rules it is still very strong protection and, unlike the new PSR rules, there is no limit to how much you can be reimbursed. You can find a full list of banks that were signed up here.

If you sent money to a UK bank (even if it was from overseas) you can raise a claim against the recipient of the money. This will also be an option for people that lost more than £85k and were only able to claim the £85k via the Mandatory Reimbursement rules.

Non UK transfers, payments to crypto or payments from banks not signed up to the CRM

Banks and Electronic Money Institutions (EMIs) such as Revolut or Wise have an obligation to monitor your accounts for signs that you might be making payments to a scammer. Therefore, if you are exhibiting behaviour that is highly unusual for you, they are expected to question what you are doing and provide you with relevant information or warnings if appropriate. You can take a case against the bank/EMI you sent the money from or the one you sent it to.

If the bank or EMI failed to protect you, they can be held liable for all or some of your loss. In this case, you will very rarely be offered reimbursement up front and you’ll need to fight for your money by raising a complaint and taking the bank/EMI to the Financial Ombudsman Service. Refundees can do this for you or you can do it yourself.

How the process works if you want to get your money back

As soon as you know it’s fraud you should be reporting this to the bank you sent the money from, as well as to Action Fraud.

If you’ve done this and you haven’t been reimbursed, you lost more than £85k or you are not covered by Mandatory Reimbursement rules, you should consider whether the refusal to reimburse you was unfair.

You can raise a complaint against them, or Refundees can help you get your money back. To do this you can fill in our fraud refund claim form for a free consultation. Our fees are fair, industry-lowest, and straightforward. We only charge a fee if we’re successful, and there are no hidden or upfront costs. Our fee is between 15% and 25% plus VAT depending on how much money you get back, and we don't charge anything if we are not successful. To see your potential fee, use the fee estimate calculator on our fees page and review the fee banding and example illustrations.

Remember, you don’t need to use a company like Refundees - you could work your case yourself for free! If you’d like to get a refund yourself. You can do this by following the ‘Claim Yourself’ guide.

HGEC Capital Ltd/Kenneth James Campbell - getting your money back

Stuart McFadden — Mon, 22 Jul 2024 08:42:57 +0000

What happened?

Kenneth James Campbell, who was the sole director of HGEC Capital Ltd, orchestrated an investment scheme which claimed to invest in petroleum and natural gas extraction venture in Texas, USA.

An investigation by the Insolvency Service revealed that Campbell had been operating a Ponzi-like scheme, with hundreds of thousands of pounds paid to Campbell himself, with only around £430,000 invested in the intended scheme. It was discovered that the total loss to investors when the company folded was roughly £2.8 million.

As a result, Campbell was banned by The Court of Session in Edinburgh from being a company director for 14 years in August 2023, but unfortunately investors are still left with a huge loss.

How do you get your money back?

If you paid via UK bank transfer:

In short, if you sent the money via UK bank transfer from a bank that is signed up to the Contingent Reimbursement Model Code (CRM), you could get your money back. A list of banks that are signed up can be found here.

To be covered under the CRM code, your payments must:

Be sent from a UK bank signed up to the CRM code
Be sent on or after 28 May 2019
Sent via UK bank transfer

If you paid via credit card:

In simple terms, the protection applies if there is a breach of contract or misrepresentation by the retailer (in this case HGEC Capital Ltd). Therefore, you need to contact your credit card provider and explain to them:

What you were told you were getting and what you got
Any misrepresentations or lies you were told when you invested

It helps if you have solid examples and clear documentary evidence.

If your credit card provider denies your claim, that’s when Refundees can step in and help. You can also try to do a chargeback on your credit card but there are time limits for chargebacks - generally you have 120 days but we believe this is an “ongoing service” so you should generally have 540 days. Each scheme has different rules (Mastercard, Visa, American Express) and the above timelines are a guide.

How Refundees could represent you during the complaints process

Firstly, it’s the right thing to acknowledge that you can do this process yourself. Of course, doing it yourself can avoid having to incur an eventual fee.

If you would like our help, then you can Start Your Claim on our website or call us on 0204 525 4600. We will then investigate your case, let you know whether we can help, put together your case, and manage the process from beginning to end. Our fees are fair, industry-lowest, and straightforward. We only charge a fee if we’re successful, and there are no hidden or upfront costs. Our fee is between 15% and 25% plus VAT depending on how much money you get back, and we don't charge anything if we are not successful. To see your potential fee, use the fee estimate calculator on our fees page and review the fee banding and example illustrations.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Refundees are fraud refund specialists, and you can read about what our previous customers have said about us on Trustpilot. We’ve recovered millions for fraud victims in the UK.

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

Investing4You - options for getting your money back

Stuart McFadden — Tue, 16 Jul 2024 13:12:45 +0000

Refundees can help people who invested in the Investing4You scheme to recover money from their bank.

What happened?

Thousands of investors have lost money investing in what was supposed to be a successful forex scheme. The investment scheme purported to be able to successfully trade stocks and shares, and due to stop losses in the portal, it promised that investors would never lose more than 10% invested. Unfortunately, many investors are out of pocket and have lost their life savings.

The director of the scheme, Declan Nowell, largely flaunts their wealth on social media, pointing to Investing4You as a reason for their success. However, they are yet to evidence any legitimacy to the scheme. The FCA also confirms this is an unauthorised firm where they are offering investment services without being regulated to do so: https://www.fca.org.uk/news/warnings/investing4you-ltd

How do you get your money back?

To be covered under the CRM code, your payments must:

Be sent from a UK bank signed up to the CRM code
Be sent on or after 28 May 2019
Sent via UK bank transfer

Unfortunately, it currently seems that banks are denying people refunds as they don’t feel the investment falls under the definition of an APP scam. We think this is incorrect and you should challenge them.

In support of the above and meeting the bar for criminality, the police are currently investigating this and all investors should raise an enquiry with the police if they haven’t done so already: https://mipp.police.uk/operation/16HQ21S56-PO1

How Refundees could represent you during the complaints process

Firstly, it’s the right thing to acknowledge that you can do this process yourself. Of course, doing it yourself can avoid having to incur an eventual fee.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Refundees are fraud refund specialists, and you can read about what our previous customers have said about us on Trustpilot. We’ve recovered millions for fraud victims in the UK.

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.
Registered with the Information Commissioner's Office; registration number: A8986071.
Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.
Registered as a company in England & Wales; number: 12855931.

ACH Investments / JPC Capital Property involving Jason (Paul) Cunningham

Jade Newlin — Sat, 13 Jul 2024 07:54:12 +0000

Refundees can help people who invested in the ACH Investments rent-to-rent scheme to recover their money from their bank. We have been contacted by a number of people and we have started to work with them, to recover their money.

We’ve already recovered money for many people and we want to make sure that others are aware of their rights.

What happened?

ACH Investments offered a rent-to-rent investment scheme, finding properties to rent from landlords, refurbishing them, and renting out to housing associations/Shelter charities for asylum seekers and other vulnerable people. Deals were sold to investors in which properties were rented from the landlord on a long-term company let contract, and then renting the properties back to a housing association for a monthly rental, the difference being the profit paid to investors. Their initial investment was used to cover sourcing and refurbishment fees.

Unfortunately, details are continuously emerging which show that the underlying “investments” did not exist.

Who can Refundees help?

Most banks have signed up to something called the Contingent Reimbursement Code and we think most people should be covered by this. Unfortunately, banks are currently denying people refunds using exclusion clauses under the Code, that we do not feel are fair or should apply.

How can Refundees help?

Firstly, it’s the right thing to acknowledge that you can do this process yourself. Of course, doing it yourself can avoid having to incur a fee.

How would the process work?

These cases can take around 6-12 months, although the process can vary in terms of duration.

Who are Refundees?

Refundees are fraud refund specialists, and you can read about what our previous customers have said about us on Trustpilot. We’ve had good success in previous group cases, even when victims have been told by their banks that they’re not able to get a refund.

Here are the technical bits:

Refundees Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN: 937096.

Registered with the Information Commissioner's Office; registration number: A8986071.

Registered office address: Refundees, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.

Registered as a company in England & Wales; number: 12855931.

Start your claim

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